A nonprofit with 200 employees has a mission everyone loves and zero accountability. Nobody knows who owns what. How do you build an operating model for a cause, not a product?
You don't have a mission problem, you have a cowardice problem — 200 people with no accountability is just a paid social club with a logo.
Let me be direct about what's happening here. You're romanticizing the chaos. A beloved mission without ownership is just a shared hallucination, and I've seen this movie before. When I walked into Facebook in 2008, the company had product...