You built the most profitable ad machine in history. It also radicalized your users and harmed their kids. Was the operating model wrong, or were the metrics wrong?
The operating model was perfect at achieving the wrong goal.
You're asking the wrong question. It's not 'operating model OR metrics'—it's that the operating model was built to optimize the metrics, and the metrics were blind to human costs. That's not a bug, that's the system working as designed. Le...